Privacy Policy

Last updated: 22 May 2026

This Privacy Policy describes how Bingo Crown 90 ("we", "us", or "our") collects, uses, and protects information about you when you use our mobile apps (Android and iOS), websites, and related online services. It should be read together with our Terms of Service.

1. Information We Collect

We collect the following information when you create an account or use our services:

• Account information — username, email address (Crown accounts), and hashed password
• Google account information — if you sign in with Google, we receive your Google account ID, display name, and email address
• Game data — game history, games played, total winnings, and in-game balance
• Purchase information — in-app purchase history and transaction records processed through Google Play Billing and the Apple App Store (where available)
• Community & safety data — player reports you submit (reported username, reason text, and context such as lobby or game room), local block lists on your device, and moderation outcomes applied by our team (for example chat restrictions or account sanctions)
• Profile data — chosen avatar emoji, optional uploaded profile image, and country flag
• Device, locale, and technical diagnostics — when you use the lobby or a bingo game room, our servers may receive: an approximate country or region code inferred from your device language/locale settings (this is not precise GPS location); your device timezone; device model where available (for example from system or browser information on Android); operating system and version; screen size; and a truncated browser user agent string. We use this information to troubleshoot issues, improve compatibility with different phones and browsers, plan service capacity, and understand the broad geographic spread of our players. This data may be visible to authorised administrators in our admin tools for support and operations.
• Client error reports (technical) — if the app sends an automatic technical report when certain errors occur, that report may include the type of error, a short message, technical stack details, the page path, and similar non-identifying technical information. We use this to find and fix bugs.
• Technical data — IP address (for rate limiting and security), connection timestamps

2. How We Use Your Information

We use the information we collect to:

• Create and manage your game account
• Operate the game, track balances, and record game results
• Process and verify in-app purchases through Google Play Billing
• Send account verification and transactional emails
• Detect and prevent fraud, cheating, and abuse
• Respond to support requests
• Improve the game and fix issues, including by using device, locale, and error information described above
• Operate internal admin tools (for authorised staff only) for moderation, finance, and service health
• Review player reports, enforce our community rules, and apply chat bans or account actions where appropriate

3. Community safety, reporting & moderation

Bingo Crown 90 includes user-generated content in lobby chat, bingo game rooms, and slot-room chat. We provide tools to help keep the community safe:

• Report players — from the lobby and from in-game chat you can report another player with a written reason. Reports are sent to our servers and reviewed by authorised moderators using internal admin tools.
• Block players — you can block another player on your device so their messages are hidden from your chat views. Blocking is stored locally on your device in addition to any server-side action.
• Automated chat protections — messages may be blocked for profanity, rate limits, or when your account has a chat ban applied by our team.
• Account sanctions — serious or repeated abuse may result in warnings, chat bans, suspension, or permanent account termination, in line with our Terms of Service.

To report abuse or appeal a moderation decision, use our contact form or email support@crownixgames.com with your username and a short description of the issue.

4. Website contact form

If you submit a message via crownixgames.com/contact, we collect your name, email address, topic, and message so we can respond. Submissions are stored securely in our database and reviewed by authorised staff. We use this information only to handle your enquiry and, where needed, to follow up by email. You must confirm you agree to be contacted before sending the form.

5. In-App Purchases & Virtual Currency

Bingo Crown 90 is a free-to-play social game. It is not a gambling service and does not involve real money wagering.

In-app purchases allow you to acquire virtual in-game coins ("coins") through Google Play Billing and the Apple App Store. Please note:

• All in-app purchases are for virtual currency only — coins have no real-world monetary value
• Coins cannot be exchanged, transferred, or redeemed for real money, goods, or any other item of value
• Coins are used solely to participate in in-game bingo rounds within the app
• Winning coins in-game does not constitute winning real money
• Purchases are non-refundable except where required by applicable law or Google Play's refund policy
• We reserve the right to modify, suspend, or discontinue virtual currency at any time

This game is intended for entertainment purposes only. If you or someone you know has concerns about gaming habits, please visit gamblinghelponline.org.au (Australia) or your local support service.

6. Data Storage

Your account data is stored securely using Google Firebase Firestore, a cloud database service provided by Google LLC. Data is stored on Google's servers and subject to Google's security standards.

If you upload a custom profile image, the image file is stored on our application servers so it can be shown in the lobby, chat, and profile views. When you remove your custom avatar in-app, we delete the associated file from our server storage.

Authentication is handled by Google Firebase Authentication.

7. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We share data only in the following limited circumstances:

• Google Firebase — for database storage and authentication
• Google Play Billing & Apple App Store — for processing in-app purchases
• Legal requirements — if required by law or to protect our rights

8. Data Retention

We retain your account data for as long as your account is active. If you request account deletion, your data will be permanently removed from our systems within 30 days.

9. Children's Privacy

Bingo Crown 90 is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that a user is under 18, we will delete their account and associated data promptly.

10. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and all associated data
• Withdraw consent at any time by deleting your account

To exercise any of these rights, contact us at the email address below.

11. Security

We implement reasonable technical and organisational measures to protect your data, including password hashing, token-based authentication, and encrypted data transmission (HTTPS). The native mobile apps sign you out after the app is fully closed or after an extended period in the background, to reduce the risk of unauthorised access on a shared device. However, no method of transmission over the internet is 100% secure.

In-app updates (mobile). Our Android and iOS apps may download approved over-the-air (OTA) updates from our hosting provider (Expo Application Services) when you open the sign-in screen and choose to install an update. These updates deliver bug fixes, security improvements, and user-interface changes. They do not change the core nature of the game (for example they do not turn the app into a different product or introduce unreviewed real-money gambling). OTA updates are optional to install when prompted and are separate from updates you install from Google Play or the App Store.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of significant changes by email. Continued use of the app after changes constitutes acceptance of the updated policy.

13. Cookies and Similar Technologies

When you use our website or web-based parts of the Service, your browser may store cookies or similar data (such as local storage) set by us or by service providers we use—for example to keep you signed in, remember preferences, maintain session security, or measure basic performance. You can control cookies through your browser settings; blocking essential cookies may limit some features.

Our apps may use platform-provided identifiers and storage as described elsewhere in this policy. We do not use third-party advertising cookies on these policy pages for tracking across unrelated sites.

14. Contact Us